Pixel Narratives - Terms of Service
1. Agreement Overview
This Terms of Service (“Agreement”) is a legally binding agreement between Pixel Narratives, a proprietorship firm organized under the laws of Sri Lanka (“Pixel Narratives”), and you, the Customer (“Customer”). By using our services, you agree to comply with and be bound by all the terms and conditions outlined in this Agreement. If you do not agree with these terms, you must discontinue using our services immediately. The relationship between the Customer and Pixel Narratives will cease upon termination of this Agreement, except for ongoing obligations such as payment for services rendered.
2. Service Plans
Starter: Pixel Narratives will deliver one video per calendar month. We will start work on new requests within three business days.
Premium: This plan assigns a dedicated Video Editor to the Customer. Although work hours per week are not guaranteed due to possible interruptions (like vacations or sick leaves), Pixel Narratives will deliver four videos per calendar month. New service items will be responded to within two business days.
Creator: This plan assigns two dedicated Video Editors to the Customer. Similar to the Standard plan, work hours per week are not guaranteed, but Pixel Narratives will deliver up to ten videos per calendar month. New service items will be responded to within two business days.
Pixel Narratives reserves the right to modify, enhance, or revise these Service Plans at any time. Customers should regularly review these terms for updates.
3. Cancellation and Renewal Policy
Customers must cancel their service at least seven days before the renewal date to avoid charges for the next period. Failure to cancel within this timeframe will result in non-refundable charges due to the allocation of resources such as assigned Video Editors.
4. Automatic Acceptance of Work
Work delivered to the Customer will be deemed automatically accepted 72 hours after delivery unless the Customer provides specific feedback or requests revisions within this timeframe. This policy ensures that we can start editing the next video promptly, providing Customers with the maximum amount of content within their service plan.
5. Pricing Plans and Refund Policy
Customers may cancel their subscription at any time. However, if a Video Editor is assigned to the account, no refunds are offered under any circumstances. Upon cancellation, Pixel Narratives will continue to provide the service until the end of the current billing cycle. No partial month refunds are available, and the cancellation will take effect in the next billing cycle.
6. Intellectual Property Rights
Pixel Narratives retains ownership of all content related to the Services, including software, designs, trademarks, logos, audio, video, and general text (collectively, the “Content”). However, specific works created for a Customer (e.g., custom videos) become the property of the Customer upon full payment for the respective billing cycle. These works are protected by copyright and are assigned to the Customer in accordance with applicable laws and regulations.
7. Ownership of Materials
While Pixel Narratives retains ownership of its proprietary materials and general content used in the creation process, the Customer obtains full ownership of the final, delivered project work upon full payment for the respective service. This includes all design and source files created specifically for the Customer’s project.
8. Fonts
If any Project incorporates fonts not owned by Pixel Narratives and requires a commercial license for legal use, Pixel Narratives will inform the Customer. The Customer will need to purchase the appropriate licenses. The Customer is responsible for any consequences due to failure to purchase required licenses for any third-party fonts used in a Project.
9. Customer Representation
By using our Services, the Customer represents and warrants that:
They have the legal capacity and agree to comply with these Terms of Service.
They are not a minor.
They will not access the Services through automated or non-human means.
They will not use the Services for any illegal or unauthorized purpose.
Their use of the Services will not violate any applicable law or regulation.
10. Prohibited Activities
Customers must use the services provided by Pixel Narratives for lawful purposes only. Customers are prohibited from:
Reselling, redistributing, or exploiting the services or content created by Pixel Narratives for unauthorized commercial purposes.
Using the services or content in any way that infringes upon the intellectual property rights of others.
Engaging in any illegal, fraudulent, or harmful activities.
11. Feedback
Any questions, comments, suggestions, or other feedback related to our services must be communicated through designated platforms like Notion. Pixel Narratives retains ownership of all Feedback and is not obligated to keep it confidential.
12. Oversight
Pixel Narratives reserves the right to monitor the Services for violations of these Terms and to take appropriate legal action. We may restrict or deny access to the Services or disable the Customer’s use of the Services without notice or liability.
13. Returns and Refunds
All payments made to Pixel Narratives are non-refundable. Subscriptions may be canceled at any time, but no refunds are offered, regardless of the timing of the cancellation in relation to the billing cycle. We will continue to provide the promised services until the end of the current billing cycle following a cancellation request.
14. Modifications to Terms of Service
Pixel Narratives reserves the right to change, alter, modify, or remove any content on the Services at its sole discretion. We may modify or discontinue all or part of the Services without notice and without liability to the Customer.
15. Interruptions
Service interruptions may occur due to factors beyond our control, such as technical difficulties or team member unavailability. Pixel Narratives will not be liable for any loss, damage, or inconvenience caused by such interruptions. We are committed to minimizing disruptions and will notify Customers of any significant interruptions.
16. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles.
17. Limitations of Liability and Indemnification
Pixel Narratives, its directors, employees, and agents shall not be liable for any direct, indirect, consequential, incidental, special, or punitive damages arising from the Customer’s use of the Services. The Customer agrees to indemnify and hold harmless Pixel Narratives from any loss, damage, liability, claim, or demand due to their use of the Services.
18. Customer Data
The Customer is responsible for providing all necessary data and materials required for Pixel Narratives to perform its services. While we take reasonable measures to safeguard the data provided, Pixel Narratives shall not be liable for any loss, corruption, or compromise of such data. Customers are advised to maintain backups of all materials provided to Pixel Narratives.
19. Electronic Delivery of Materials
The Customer consents to receive electronic communications from Pixel Narratives and agrees that all agreements, notices, disclosures, and other communications sent electronically satisfy legal requirements for written communication.
20. Showcasing Work
Pixel Narratives reserves the right to showcase work on digital channels unless otherwise agreed upon through a Non-Disclosure Agreement (NDA) to protect sensitive information.
21. Termination
These Terms of Service remain in effect until terminated by the Customer or Pixel Narratives. Customers may terminate their agreement in accordance with the cancellation policy. Pixel Narratives reserves the right to terminate this Agreement at any time with reasonable notice, unless in cases of breach by the Customer. Upon termination, all rights and obligations will cease, except for those explicitly stated as surviving the termination, such as payment obligations and ownership of materials.